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Adobe® PDF Help Document
What to do when PDF files do not open correctly or when your browser
displays a blank screen after trying to open the PDF file...
Important Note: If you have to open our application PDF
outside of your Web browser, you will not be able to submit it online.
Instead, please either print out the application, fill in the required
information by hand and fax or mail it to our HR department or, after
saving the PDF to your computer, type and complete the application,
print it and then fax or mail it to our HR department. Make sure that
you print the application before you close Adobe Acrobat or Adobe Reader
as your entries will not be saved.
Metropolitan Public
Defender
Attn: Human Resources
630 SW 5th Ave., Suite 500
Portland, OR 97204
Fax: 503-295-0316
If the Adobe Acrobat viewer doesn't display PDF files inside your Web
browser as expected, try
Solution 1 or update to the
latest version of the Acrobat viewer. Some PDF's use security
features that may not run in older versions.
If Solution 1 does not work, I would try
Solution 2 and make sure
that the Acrobat viewer can read the PDF file by downloading it to your hard
disk. If these solutions do not fix your problem, try applying one or more
of the other solutions listed below.
Solution 1 - Disable "view in browser" feature
Try disabling the "View In Browser" or "Web Browser Integration"
feature in your Adobe Acrobat viewer (for plug-in and standard version).
Doing this will force your Acrobat viewer to display PDF outside your
browser in a separate window. In most cases this will fix your problem.
Shown below is how to disable "Web Browser Integration".
Tech Note: Windows User - Deselecting the "Display
in Browser" feature will allow you to open PDF's outside the browser in
Netscape, FireFox, Mozilla, and Opera to name a few, but may not work
for some users using Microsoft Internet Explorer (MSIE).
Some IE users have tried to deselect the "Display in Browser" feature
and when they tried to open a PDF using MSIE, a second window would open and
only show a blank white screen with a small image (image has a white
background and includes a little red square, green circle and blue triangle
inside it) in the top left corner and nothing else happens. This is because
MSIE uses the Acrobat Control for ActiveX to to display PDF documents.
Netscape and other compatible browsers use the nppdf32.dll in the
plug-in folder to display PDF documents. If this happens when you only
deselect the Display in Browser" feature, try deselecting ALL four
web browser options and close both your IE browser and Acrobat Reader. Now
see if this works...
You can also try upgrading to the latest version of Acrobat Reader.
Adobe Acrobat Reader 4.0 (plugin)
Go to <File><Preferences><General>
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Remove "Check Mark"
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Press <Ok>
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Close window
Go to browser and try again to view the PDF.
When selecting the PDF file this time, you should get a window similar to
the one above (may look different depending on the platform you are
running).
Select <Open it> and a "second window" should open and display the
PDF.
Adobe Acrobat Reader 5.0
(plugin)
Go to <Edit><Preferences>
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Remove "Check Mark"
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Press < Ok >
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Close window
Go to browser and try again to view the PDF.
When selecting the PDF file this time, you should get a window similar to
the one above (may look different depending on the platform you are
running).
Select <Open it> and a " second window" should open and display
the PDF.
Adobe Acrobat 5.0 (standard)
Go to <Edit><Preferences><General>
Go to <Options>
-
Remove "Check Mark"
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Press <Ok>
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Close window
Go to browser and try again to view the PDF.
When selecting the PDF file this time, you should get a window similar to
the one above (may look different depending on the platform you are
running).
Select <Open it> and a " second window" should open and display
the PDF.
Adobe Acrobat 6.0 (standard)
Adobe Acrobat Reader 6.0 & 7.0 (plugin)
Go to <Edit> <Preferences>
Go to <Internet>
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Remove "Check Mark"
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Press <Ok>
-
Close window
Go to browser and try again to view the PDF.
When selecting the PDF file this time, you should get a window similar to
the one above (may look different depending on the platform you are
running).
Select <Open it> and a " second window" should open and display
the PDF.
Solution 2 - Download PDF to hard drive
Make sure that the Acrobat viewer can read the PDF file by downloading it
to your hard disk and then viewing it in the browser:
In Netscape Navigator 3.x or later:
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Right-click (Windows) or hold down the mouse button (Mac OS) on the
link to the PDF file, then choose Save Link As from the pop-up menu.
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In the Save As dialog box, specify a name and location for the PDF
file, and then click Save.
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Choose one of the following options to open the PDF file:
- In Navigator 3.x (Windows/Mac OS) Choose File > Open File.
- In Navigator 4.x (Windows) Choose File > Open Page > Choose File.
- In Navigator 4.x (Mac OS) Choose File > Open > Page in Navigator.
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If you're using Navigator for Windows, choose either All Files or
Acrobat files from the Files Of Type pop-up menu.
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Select the PDF file you saved in step 2 and click Open. The Acrobat
viewer should open the PDF file inside the browser window.
In Microsoft Internet Explorer 4.0 or later:
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Right-click (Windows) or hold down the mouse button (Mac OS) on the
link to the PDF file, and then choose Save Target As from the pop-up
menu.
-
In the Save As dialog box, specify a name and location for the PDF
file, and then click Save.
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Choose File > Open and click Browse.
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Choose All Files from the Files Of Type pop-up menu.
-
Select the PDF file you saved in step 2 and click Open. The Acrobat
viewer should open the PDF file inside the browser window.
Note: If the viewer displays only a blank
screen or returns an error after you've downloaded a PDF file to your hard
disk, the viewer or the PDF file may be damaged. Exit the browser, restart
the viewer, and try to open an Acrobat Online Guide from the viewer's Help
menu. If the viewer can't display an online guide, the viewer itself may be
damaged and you should contact Acrobat Technical Support. If the viewer
correctly displays the online guide, try opening the PDF file you
downloaded. If the viewer can display the downloaded PDF file, the PDF file
isn't damaged; rather, your browser isn't working with the Acrobat plug-in.
If the viewer still displays only a blank screen or returns an error, the
PDF file is probably damaged.
Solution 3 - Check Security Options
If you use Internet Explorer 5.x, make sure that its security options
recognize the Acrobat Control:
Note: This procedure changes Internet Explorer's
security options for all ActiveX Controls. If you prefer to use stricter
security, do not complete these steps.
In Internet Explorer for Windows:
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Exit from Internet Explorer 5.x and your Acrobat viewer.
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Start Internet Explorer 5.x.
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Choose Tools > Internet Options and click the Security tab.
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Choose the appropriate Web content zone for the type of PDF file
you're trying to open (e.g. Internet or Local Intranet).
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Click Custom Level to specify the security setting for this zone.
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Select Enable for the options labeled "Download unsigned ActiveX
controls" and "Initialize and script ActiveX Controls not marked as
safe."
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Click OK and then click OK again.
In Internet Explorer for Mac OS:
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Choose Edit > Preferences.
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Click Ratings and then click Options.
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Select the option labeled "User Can See Sites That Have No Rating,"
and click OK. Contact Microsoft for more information on which security
settings affect Internet Explorer's ability to download files.
Solution 4 - Are you looking at the correct window?
Make sure that you're looking at the browser window and not the Acrobat
viewer window. The viewer runs in the background when you're viewing a PDF
file in a browser window, and the viewer's window may not display the PDF
file. If the browser window is inactive, activate it to view the PDF file.
Solution 5 - View another PDF from a different web server
Try viewing a PDF file from a different Web server. To determine if
there's problem with the server to which you're connecting, try to open a
PDF file from Adobe's Web site at
http://www.adobe.com/. Adobe's Web server is configured to let your
browser connect to PDF files. If the Acrobat viewer can display PDF files
from Adobe's Web site, but not from another site, the other site's server
may not be configured correctly (e.g., it uses server software that doesn't
support byte serving). Contact that server's Webmaster for assistance.
Solution 6 - Large PDF's may cause problems
If the PDF file is 4 MB or larger, the Web browser may time out before it
finishes downloading the file; ask the provider of the file to optimize it
in Acrobat Exchange or Acrobat 4.0x. For more information on file
optimization, refer to the Acrobat Online Guide.
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